Terms & Conditions

Last updated: September 6, 2026

Welcome to The Buy Box. By accessing or using our website, placing an order, or purchasing products from us, you agree to be bound by these Terms & Conditions.

Please read these terms carefully before using our website.

1. About The Buy Box

The Buy Box is an online retail store offering products including electronics, car care products, travel goods, accessories, and other everyday essentials.

Throughout these Terms & Conditions, the terms "we," "us," "our," and "The Buy Box" refer to The Buy Box. The terms "you" and "customer" refer to the person accessing our website or purchasing our products.

2. Use of Our Website

By using this website, you agree that:

• You will provide accurate and current information when placing an order.

• You will not use the website for unlawful or fraudulent purposes.

• You will not attempt to interfere with the security or operation of the website.

• You will not copy, reproduce, modify, or distribute our website content without permission.

• You are responsible for maintaining the confidentiality of any account information associated with your use of the website.

We reserve the right to refuse service, cancel accounts, or cancel orders where we reasonably believe that fraudulent, abusive, or unlawful activity has occurred.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing displayed on our website are accurate.

However, colours, packaging, product appearance, specifications, and other details may vary slightly from images shown on the website.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Pricing

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors, including where an item has been incorrectly listed due to a technical or human error.

If an order has been placed at an obviously incorrect price, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

5. Orders

Placing an order constitutes an offer to purchase the selected products.

An order is not considered fully accepted until payment has been successfully received and the order has been confirmed by The Buy Box.

We reserve the right to cancel or decline an order where:

• A product is unavailable.

• Payment cannot be verified.

• Incorrect pricing or product information was displayed.

• We suspect fraudulent or unauthorised activity.

• The delivery information is incomplete or invalid.

• We are unable to fulfil the order for circumstances beyond our reasonable control.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

6. Payment

Payment must be successfully completed before an order can be processed.

We may use third-party payment providers to securely process payments. We do not intentionally store complete payment-card details on our own systems.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

7. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Estimated delivery times are provided as guidelines and may be affected by courier delays, public holidays, weather, customs, incorrect delivery information, or other circumstances outside our reasonable control.

Once an order has been handed to the applicable delivery provider, delays caused by that provider may be outside our control.

8. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to our Refund & Returns Policy.

Certain products may be subject to specific return conditions because of their nature, condition, hygiene requirements, or applicable law.

Nothing in these Terms & Conditions is intended to remove or limit any rights you may have under applicable consumer-protection legislation.

9. Promotions and Discounts

From time to time, The Buy Box may offer promotional codes, discounts, sales, or other special offers.

Unless otherwise stated:

• Promotions cannot be exchanged for cash.

• Promotions may have specific expiry dates or conditions.

• Only one promotional code may be used per order.

• We reserve the right to withdraw or modify a promotion at any time.

Additional terms may apply to individual promotions.

10. Intellectual Property

All content appearing on The Buy Box website, including logos, branding, graphics, photographs, product descriptions, text, designs, and other materials, is owned by or licensed to The Buy Box unless otherwise stated.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without our prior written permission.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, delivery services, social-media platforms, or other external services.

We are not responsible for the content, availability, privacy practices, or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and conditions.

12. Website Availability

We aim to keep our website available and operating properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We may temporarily suspend, modify, or discontinue parts of the website for maintenance, upgrades, technical issues, or other reasons.

13. Limitation of Liability

To the extent permitted by applicable law, The Buy Box will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or products.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

14. Product Use

Customers are responsible for using products in accordance with the manufacturer's instructions, safety warnings, specifications, and intended purpose.

The Buy Box is not responsible for damage or injury resulting from misuse, improper installation, modification, or use contrary to manufacturer instructions, except where liability cannot legally be excluded.

15. Privacy

Your privacy is important to us.

Information collected through our website is handled in accordance with our Privacy Policy, which explains what information we collect, how we use it, and how it may be protected.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will become effective when the updated version is published on our website.

Your continued use of the website after changes have been published constitutes acceptance of the updated Terms & Conditions.

17. Governing Law

These Terms & Conditions are governed by the applicable laws of the Republic of South Africa, subject to any mandatory consumer rights and protections that may apply.

Nothing in these Terms is intended to limit rights that cannot lawfully be excluded under applicable South African consumer-protection legislation.

18. Contact Us

If you have questions about these Terms & Conditions, an order, or any of our policies, please contact The Buy Box through the contact details provided on our website.

The Buy Box

Tech. Travel. Car Care. Everyday Essentials.